Ideogramic Ideas™ Support
Ideogramic provides technical support via e-mail on support@ideogramic.com. Before
contacting support, we recommend that you consult the list of
frequently asked questions below.
FAQ
General
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On which platforms does Ideogramic Ideas™
run?
Ideogramic Ideas™ currently runs on the Windows platform (see the requirements
for details). Please contact us if you are
interested in Ideogramic Ideas on other platforms.
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Why does my diagram look strange when I paste it into another
application?
Ideogramic Ideas™ uses Windows Metafiles
(on Windows 95, 98, and ME) or Windows Enhanced (Scalable)
Metafiles (on Windows NT4, 2000, and XP). Not all applications on
all versions of Windows support these formats equally well.
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Can I use Ideogramic Ideas™ with other input devices, such as
track-balls, or graphics tablets?
Ideogramic Ideas™ can
be used with any pointing device, which sends mouse events to
applications. Track-balls and graphics tablets work by sending
mouse events.
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Why doesn't Ideogramic Ideas™ recognize what I draw?
Ideogramic Ideas™ only tries to recognize gestures in Gesture
Recognition mode. It is impossible, however, to achieve a
recognition rate of 100%. In order to maximize the recognition
rate, we restrict users to drawing gestures from a predefined set
of supported gestures. You can see the supported gestures in the
online documentation, which comes with Ideogramic Ideas™.
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Can I create my own gestures?
Not at the moment. We
consider implementing gesture customization in a later version of
Ideogramic's software.
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Does Ideogramic Ideas™ support handwriting
recognition?
Not at the moment.
Using Ideogramic Ideas™ on an Electronic Whiteboard
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Which electronic whiteboards are supported?
If the
electronic whiteboard can be used with a projector and sends mouse
events to applications, it can be used with Ideogramic
Ideas. Ideogramic Ideas™ has been thoroughly tested with the Tool-Tribe, SMART Board, Mimio and eBeam electronic
whiteboards.
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Why does Tool Tribe™ make Ideogramic Ideas™
slower?
You are probably using an older version of the
Tool Tribe software. You must use version 2.6 or later
to avoid this problem.
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Why does Mimio™ make Ideogramic Ideas™ slower?
You
will need to use Mimio version 2.5 or newer. You can also
download Mimio version
1.11. Versions before 1.11 and between 1.11 and 2.5 had an
error, which caused too many events to be passed to
applications. (As a fix for this, you can, if you are running
Windows NT4 or 2000 and using one of these versions, give the
mimio.exe process the priority 'high' in the task list.)
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Why does eBeam™ make Ideogramic Ideas™ slower?
You
are probably using an older version of the eBeam software.
Versions below v. 2.01 of the eBeam driver have an error, which
causes too many events to be passed to applications. The error is
fixed in eBeam
Moderator version 2.01 or later.
-
Can I use Ideogramic Ideas™ without a projector?
You can
use Ideogramic Ideas™ on any PC with a monitor. In order to use
Ideogramic Ideas™ on an electronic whiteboard, you need a
projector. Ideogramic Ideas™ recognizes and displays
transformed gestures, which is not
possible without a projector.
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Last updated on
04 October, 2002 |
